[vc_row][vc_column][vc_column_text]In the event a return has to be made, please note the following protocol:
- Please obtain an RMA # by reaching us at sales@mitutoyotoolsales.com within the first two weeks or 15 days from invoice date, for return of product.
The RMA # must be referenced on all correspondence.
- When requesting a Return authorization, please advise the reason for the return, date of purchase, your P.O. / Order number and our Invoice number.
- Returns cannot be processed without an RMA Number.
All return products must be in their original packaging in a saleable condition, and shipped to us pre-paid to the following address:
AMM Inc.
8900 Eton Avenue
Ste. F
Canoga Park, CA 91304
The RMA # must be referenced on all correspondence.
- Re-stocking Fee is not applicable if the RMA is requested within 2 weeks of product ship date, failing which, a 20% restocking fee is applicable.
- RMA’s are valid for 30 days. At the expiration of which, returns cannot be entertained.
- Calibration Service Fees if applicable are not refundable.
- Refunds are not applicable for Freight/ Shipping or Calibration Services.
- Refunds/Credit can only be processed when the above steps are met.
NON-RETURNABLE ITEMS
- Calibration Services
- Books/ manuals or software.
- Consumable Items or Accessories such as batteries.
- Shipping fees
- Special Orders ( Custom Orders)
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